The media has been full of reports over the past 12 months regarding how the UK lags behind a number of other countries with respect to productivity. The exact reasons for this would appear to be both varied and complex. There have been lots of suggestions from learned commentators regarding how to improve productivity.

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From Team member to Team Leader

Articles  |  17 Dec 2017 13:30:55

Darren, took a big gulp of air and walked in the main office to meet the Production Manager. He had arrived early and there was no one else in the office. His isolation only served to heighten his apprehension. Today was his first official day as a Team Leader. Whilst he had been at the company for 11 years working on the assembly line, today he was starting his new role as Team Leader of Cell 2.

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A Value Stream Mapping Case Study

Articles  |  13 Oct 2017 08:12:12

It had unfortunately become a familiar scene at the monthly board meeting, Directors squabbling over who was to blame for the company's poor delivery performance.

"Guys, guys, please, let's have a time out", said Mark the MD.

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If you select the right business metrics, they will drive the right lean behaviour.

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"Do me a favour, 5S in the office just doesn't work", said Sara as she made her way to the training room. "Yes, I agree. To be honest I am not sure why the new MD is spending the money on yet another 5S training course when.....

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I once read a statistic that stated it was 32 times easier to win business from an existing customer than it is to win business from a new customer. If this is anywhere near right it means we need to focus efforts on attracting more business from the organisations who are already aware of us.

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Negotiation can be fun!

Articles  |  20 Mar 2017 10:14:32

Does negotiating fill you with dread?

Negotiation can make some people feel very uncomfortable. However, like any business activity, negotiation outcomes can be improved by understanding the 'process'. Successful negotiation is simply a matter of breaking the activity down into process steps, analysing each, formulating a plan and then executing it well.

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Learn how to map your value streams

Articles  |  11 Feb 2017 17:26:28

One of the most important lean technical skills a manager can learn is how to map a value stream.

A Value Stream can be defined as all actions (both value added and non-value added) required to bring a product or service through the main process steps.

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KPIs drive behaviour

Articles  |  5 Jan 2017 17:53:01

KPIs drive behaviour – choose wisely.

One of the most important considerations when setting Key Performance Indicators (KPIs) for your business is to ensure you select the right ones in order to drive the right behaviour whilst at the same time satisfying corporate objectives.

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One of the most intuitive anecdotes we have come across in our years involved in the training sector is "What happens if we spend money training our staff and they leave".

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