This one day internal sales training course uses ‘interactive’ business games to demonstrate the benefits a 'switched on' internal sales team can make to an organisation.

The course combines a balance of theory and fun, action-packed practical sessions to ensure delegates learn at their own pace in a creative environment.

This course is ideal for anyone new to internal sales or for those looking to reinforce their knowledge on this subject.

What you will learn

At the conclusion of the internal sales training course each delegate will be able to:-

• Understand the benefits to an organisation of efficient internal sales skills
• Develop a strategy for increasing revenue per client
• Increase 'repeat order' percentages
• Set Key Performance Indicators to measure progress

Course Content

The Internal Sales training course covers the following topics:-

• What is Internal Sales? - Definitions
• Understanding your product or service
• Understanding your client's requirements
• Telesales Skills - dealing with objections and difficult people
• Customer Contact Skills - e-mail, fax and letter
• Identifying Up-Selling and Cross-Selling Opportunities
• Turning Negative situations into ones with Positive outcomes
• Implementing 'lean' philosophies into internal sales-customer focussed
• Managing priorities in a multi-client environment
• Setting realistic 'stretch' KPIs
• Measuring and reporting on progress

The internal sales traininig course is limited to a maximum of twelve delegates. Course costs cover the training session, a comprehensive set of course notes, lunch, refreshments and an attendance certificate.

This is a non-residential training course. This course can be delivered in-house if required. For further information, contact Aster Training on 01296 720281 for a Free Consultation to discuss your training requirements.

Cost is exclusive of VAT which is chargeable at the current rate. Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.