Telesales can be done extremely well or extremely badly. High pressure sales techniques have given the industry a bad name. This course does not use high pressure techniques but instead uses intelligent planning and preparation combined with proven 'telephone techniques' to convert calls to leads and then ultimately sales. 

If you would like to know the secrets, tips and techniques used by the experts then this telesales course is for you. This action packed course uses fun, practical telesales training games to cover all the key aspects of selling over the telephone from cold calling to appointment making, handling objections and closing deals. 

What you will learn

• How to prepare for a call
• The importance of understanding the Buyers needs
• How to make a cold call whilst respecting the Buyer
• How to get an appointment
• How to manage objections and difficult people
• How to achieve the objective
• How to keep accurate records

Course Content

• Preparation - Telephone Preference Service (TPS)
• Understanding your Objectives 
• Researching your Prospects
• How to make a cold call – increase the ratio of leads from calls
• What is the 'best' telephone manner?
• How to get an appointment – tips, tactics, getting past the gatekeeper etc
• Do you leave a message or voice–mail, Yes or No?
• When is the right time to call?
• Handling Questions and dealing with Objections
• Active Listening
• Knowing when to move on
• Achieving the appointment, sale or other objective
• Recording data efficiently – what, how much etc
• Key Performance Indicators (KPI)s

Courses are limited to a maximum of twelve delegates. Course costs cover the training session, a comprehensive set of course notes, lunch and refreshments.

Cost is exclusive of VAT which is chargeable at the current rate. Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.