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Telesales Training Course
Telesales can be done extremely well or extremely badly. High pressure sales techniques have given the industry a bad name. This course does not use high pressure techniques but instead uses intelligent planning and preparation combined with proven 'telephone techniques' to convert calls to leads and then ultimately sales.
If you would like to know the secrets, tips and techniques used by the experts then this telesales course is for you. This action packed course uses fun, practical telesales training games to cover all the key aspects of selling over the telephone from cold calling to appointment making, handling objections and closing deals.
What you will learn
At the conclusion of the telesales training course each delegate will be able to appreciate:-
How to prepare for a call
The importance of understanding the Buyers needs
How to make a cold call whilst respecting the Buyer
How to get an appointment
How to manage objections and difficult people
How to achieve the objective
How to keep accurate records
Course Content
The telesales training course covers the following topics:-
Preparation - Telephone Preference Service (TPS)
Understanding your Objectives
Researching your Prospects
How to make a cold call – increase the ratio of leads from calls
What is the 'best' telephone manner?
How to get an appointment – tips, tactics, getting past the gatekeeper etc
Do you leave a message or voice–mail, Yes or No?
When is the right time to call?
Handling Questions and dealing with Objections
Active Listening
Knowing when to move on
Achieving the appointment, sale or other objective
Recording data efficiently – what, how much etc
Key Performance Indicators (KPI)s
Courses are limited to a maximum of twelve delegates. Course costs cover the training session, a comprehensive set of course notes, lunch and refreshments.
This is a non-residential training course. This course can be delivered in-house if required. For further information contact Aster Training on 01296 720281 for a Free Consultation to discuss your training requirements.
Cost is exclusive of VAT which is chargeable at the current rate. Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.
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