Course Overview

This one day practical course utilises case studies to demonstrate how the use of problem solving techniques can be used to bring about long term solutions to every day problems found in administrative, manufacturing, service and other business areas.

The topics covered in this course have been selected because they are fundamental to an organisation achieving full benefit from a continuous improvement (CI) programme.

This course is ideally suited to personnel of all levels from both the public and private sector. No previous knowledge of these tools & techniques is required.

What you will learn

At the conclusion of the course each delegate will be able to:

• Use a structured practical approach to problem solving
• Recognise a number of 'visual' ways of data presentation
• Apply a standard method to determine appropriate counter-measures & solutions
• Utilise the strength of the 'team' in determining the best solution

Course Content

The Practical Problem Solving Skills training course covers the following topics:

• Introduction
• A practical problem solving exercise - Case Study
• 8D or DMAIC? - What are the Differences?
• Including Ishikawa - Fishbone Diagrams, Cause & Effect
• Data Collection and Presentation
• Histograms, Pareto & Measles Charts
• Value Stream Mapping - Very Basic Overview
• The 7 Stage Toyota Practical Problem Solving Process
• Including 5 Whys and PDCA Cycle
• Kaikaku -(Kaizen Blitz)
• Course Review

This course uses practical interactive sessions where delegates will be required to work in groups to identify possible solutions to problems presented to them through case studies.

Courses are limited to a maximum of twelve delegates. Course costs cover the training sessions, a comprehensive set of course notes and an attendance certificate.

Costs are exclusive of VAT which is chargeable at the current rate. Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.