Course Overview

This one day interpersonal skills training course provides vital insight for delegates into their own preferred style and helps them to understand how they will respond to and cope with difficult situations, conflict and stress.

This course is ideally suited to those people who are seeking to improve their face-to-face relationships with staff, colleagues, customers, peers and their own line managers.

What you will learn

At the conclusion of this course delegates will be able to:

• Understand themselves and in particular their likely behaviour in exercising their personal style
• Adopt behaviour more likely to achieve a stated objective
• Understand the importance of empathy and to practice active communication skills
• Obtain from an individual the correct behaviour leading to improved individual and team performance

Course Content

The inter personal skills training course covers the following topics:-

• Identification of personal style
• Practical “likely behaviours” exercise
• Personal motivations & power profile
• Practical changing behaviour exercise
• Handling conflict/pressure
• Active communication
• Practical active listening exercise
• How to influence behaviour
• Personal objective setting
• Assertive, passive & aggressive exercises
• Planning for personal change
• Milestones & evaluation

Courses are limited to a maximum of twelve delegates. Course costs cover the training workshop, a set of comprehensive course notes, lunch, refreshments and an attendance certificate.

This is a non-residential training course. This course can be delivered in house if required. For further information contact Aster Training on 01296 720281 for a free consultation.

Costs are exclusive of VAT which is chargeable at the current rate.

Prices are correct at the time of publishing but may be varied in line with market conditions from time to time.