Course Overview

The interview is frequently perceived simply as a selection device but it is in fact a vital management tool used on a daily basis by managers.

Selection, appraisal, feedback ,counselling and disciplinary interviews all provide opportunities to develop a more productive and constructive employment relationship.

This one day training course will benefit all those who are, or will be, required to interview employees as part of their line management responsibilities.

It is designed primarily for those who have had little or no previous formal training in this area.

What you will learn

At the end of this course delegates will be able to:

• Assess the purpose of different types of interview
• Undertake structured preparation for different types of interview
• Use interviewing techniques and skills to gather information, interpret responses and make decisions
• Plan and conduct a range of interviews from recruitment & selection, appraisal, counselling to conducting disciplinary hearings
• Experiment and develop new approaches in a constructive and positive environment

Course Content

• Introduction to interview situations
• Creating the right environment
• Key skills definition – listening & questioning techniques
• The importance of body language
• The selection interview
• Recruitment & selection example cases
• The appraisal interview
• The “praise sandwich” approach
• The counselling interview
• The disciplinary interview
• A selection of role play scenarios based upon delegate needs
• Personal development plan for delegates